I had the sincere pleasure of working with both Alicia and Helen. Alicia was the first person I talked to and after doing so I immediately felt relieved about my medical claim issues. She was courteous and professional and referred me to a Helen, who frequently works with TRICARE members. Helen was there with me every step of the way to help file my complicated healthcare paperwork despite my absence because of a military deployment. Her responses to all my questions were quick and thorough making sure I understood the process. I couldn’t have done it with the help of both Helen and Alicia. I would definitely recommend them to anyone with healthcare issues! Thank you so much!


Alicia Mascarenas is an incredibly caring Patient Advocate and worth every single penny invested for the most precise, complete and immediate results when one is experiencing difficulties obtaining needed services and benefits. She’s genuine, personable, precise, thorough and absolutely timely with follow through on all actions (and she can be a barracuda when need be). I was at my wits end, almost ready to give up when I contacted Alicia Mascarenas and spoke to her. Not only does she perform a stupendous job, she honestly CARES! She has this pure energy and a positive attitude that can be contagious (fortunately!). I would highly recommend Alicia Mascarenas LLC to anybody who is having difficulties getting the needed things to live their life with the benefits they’re deserved and become the best productive and healthy person they can possibly be.


As a working professional and Father of three young children, there are not enough hours in the day to manage a chronic illness. Alicia Mascarenas is the extra voice and pair of hands that I need to navigate the labyrinth that exists in healthcare today. They began working for me the day that I called. It was also on that same day that I felt, for the first time in a long time, that everything was going to be ok. One phone call literally changed mine and my family’s lives. Everyone needs help from time to time, I’m just glad I asked. Words cannot express how profoundly grateful I am to have Alicia Mascarenas in my corner, they give me something that no one has given me thus far: Time.


Alicia Mascarenas is an angel and a fierce soldier wrapped into one person. She saved my life. I had been struggling with an unknown medical condition and was exhausted and scared by the time I called Alicia Mascarenas. Alicia assured me that she would help me get the care that I needed and started working on my behalf that day! 6 weeks later I had a diagnosis and could finally begin my healing process. Thank you, Alicia, for all of your kindness, support, and most of all your professional guidance.


After sixteen years without health insurance, I finally got it! The very first thing I did was get a physical. Everything was pretty normal except my doctor wanted me to see a cardiologist (kinda scary) so I made an appointment thinking (because I was told it was “covered”) it was free with my insurance and a co-pay. All new to me. I went in, they did some tests and wanted to do one more where I would have to be in the hospital for a short time. We scheduled the appointment once again thinking it was “covered.” A week before I was to go in I received a bill for $1,800. dollars. I was in shock. I called Alicia Mascarenas and let her know what happened. She got my information made calls and promptly got back to me. What I didn’t know was just because they say it is covered does NOT mean its paid for, what a lesson. So the day before I was to go into the hospital, with only a half hour before the doctors left for the day, she was able to help me cancel (with no cancellation fees) my appointment till we could find what my insurance would cover, saving me thousands of dollars. She didn’t leave me there, she found that I could apply for financial aid from the hospital which I did and cut my bill to a third of what it was and finding options of how to have my procedure where I could afford it. I truly learned my lessons and am so grateful to Alicia Mascarenas for helping me through this and continuing to help me navigate through the healthcare system. Now I know why the Company is called Alicia Mascarenas, they really do “show you the way, when the way is not known.


Alicia Mascarenas responds to every request, and lowered our chemo medicine tremendously to an amount we can afford. I’ve already recommended them to others.


Amazing staff, amazing work, amazing follow-through!

DR. B.

Alicia Mascarenas has been awesome with my daughter Cynthia!


Alicia Mascarenas responds to every request and lowered our chemo medicine tremendously to an amount we can afford. I’ve already recommended them to others.


Alicia Mascarenas consistently exceeds our expectations. They are not only very professional and knowledge but also caring and compassionate. I would highly recommend their services to anyone seeking advocacy services.


Alicia, so far you’ve saved our son. I’m hoping he can do the work to return to his job and live with this mood disorder in a positive way. Thanks so much!

Healthcare Advocacy and Navigation